by admin | Jul 23, 2020 | Behind the Bucking Chutes
By Scott Hilgendorff / Cowboys of the Cross
As people are taking frustrations out on store employees and each other over masks, now the term “Karen” is on track to finding itself in the dictionary to describe someone who overreacts and berates someone or complains to management.
If you truly want to reduce a store owner or business manager to tears, tell them something good about the job they, or especially their employees, are doing. Some of us seem to be trying to do it by speaking angrily, attacking policies we don’t agree with and simply rebelling while they are trying to do their jobs in a very difficult and even scary time. I mean, more than one person in retail has already lost their lives over mask arguments.
Even under normal circumstances, have you ever called a store or talked to a manager to complain about a horrible experience? Most of us have at least taken a complaint to Facebook. I know I have done all of those. I wish I could say it had never been in the heat of the moment but most of the time, it’s at least in an attempt to get something corrected. Sometimes you do have to speak to a manager to get something changed the right way.
Many of you know now when I refer to working at the “office” I mean McDonald’s. Getting to look after Cowboys of the Cross means getting to work from home when I’m not on the road and sometimes it’s just nice to get out of the house and work.
The Gatlinburg branch has turned out to actually be one of the best places to go. In other branches, I’ve listened to employees yell and swear at each other, treat the dining area like they’re hanging out in their buddy’s basement and even seen employees get into fist fights. Many fast food places, you’re lucky if an employee grunts a couple words at you but seldom with the words, “please” or “thank you”. It’s just our reality these days.
At the Gatlinburg branch, I’ve waited patiently for a girl to fix a problem with the cash register only to get a happy high-five when she successfully got my order entered and there is a woman in her 80s who cleans the floor and tables but offers to get everyone refills. The service is the fastest I’ve seen and everyone works as a team. No one yells. Ever. (Why does there ever need to be yelling in a workplace?)
Yesterday, I got a call from someone in McDonald’s management because last week, I finally had to do it and I used the number posted on the wall to call customer service.
An employee, Dustin by his name tag, was in over his head. They were short-staffed and he was working the front counter, getting drinks for both the counter and drive-through and getting orders together for both while keeping the fries going. I told them on the voicemail that what I’m describing just sounds like someone doing their job but it was the efficiency and attitude he had. He apologized to those of us that were waiting but despite him doing the work of two people, the wait didn’t seem a bit longer than it should have been. It really was more of a case of you having to be here to understand he was going above and beyond what you and I would think the standard should already be.
So when the manager called, she wanted specific details and her line of questioning had me worried she somehow misunderstood my call and that someone was going to be in trouble
Not the case at all. In a matter of just a couple months working as that region’s district manager, she told me she dealt with more than100 complaints serious enough to have to call people back. This was the first time anyone had ever called to say something good. The first time!
There’s something seriously wrong with our culture if that’s the case.
The reason she was making notes was that she wanted to have details to give as they prepare to do “something nice” for Dustin. I scrambled and told her, “But it isn’t JUST Dustin. They all work hard and are good to the customers like that. I don’t understand why this can’t be the standard.”
I’m not saying this to pat myself on the back. I’m saying this because I know it matters and it’s one of the simplest things as Christians, that we can do that actually has a positive impact on people.
As much as I’ve been willing to make a complaint, I’ve made it a point to praise an employee and now, with smart phones, it only takes a second to find a corporate number to call and it can be the reason someone gets promoted or a raise or just the encouragement they need to even get up the next morning.
I first realized how much this matters when I was in a Sears store years back to find buy a saw. I couldn’t find the one I’d come in to get and had to ask a “kid” for help, immediately lowering my expectations when I overheard him talking to a coworker about his hangover. Yet he was the politest most helpful employee I’d ever encountered and he found me a better in-house deal for a higher quality tool that he had an abundance of knowledge about. Again, it sounds like he’s doing the job he should be doing, but he went further than he had to in getting me that deal and saving me a bunch of money for something better.
I asked at another department for a manager and you could see she was preparing herself for another angry customer as she approached. I told her about my experience and she literally cried right there. The air conditioning had been down all week, customers were complaining about everything and she was at a breaking point. Turns out, she had trained that employee and that was the encouragement she desperately needed.
And it took only five minutes of my time.
There’s something seriously wrong if the only time a store manager hears from a customer is when there is something to complain about. As Christians, I think it’s something the majority of us have just never thought about; how much impact a praise (and that’s what the corporate McDonald’s woman called it) can have on an entire team of people.
There are times I’ve been hard on the cowboys and bull riders I get to minister to or and work with. Sometimes it’s been necessary and I believe the right way to approach a situation and sometimes, it’s turned out to be the wrong way. But I try that much harder to support and encourage these young men.
It’s easier for me to think to do that because they are the people I’m in ministry to serve. It’s easy to forget in our daily routines that a trip the restaurant or grocery store is a mission field that belongs to all of us and it’s easy to overlook just how much God can use us to impact the Kingdom and bring Him glory, just by giving a simple compliment.
A little action or word from us through a simple act of obedience to God and we may never see where God takes it. Just trust that good comes from doing good, whether here and now or after.
Love you guys and if you ever feel like you get a harsh word from me, especially now when I think most of us are struggling with anger more than usual, be sure to know it’s out of a desire to see you grow in your faith or to push you to do what’s right or good from what we know the Bible teaches us. But more than anything, I hope you have at least heard something from me that’s encouraging through social media or, much better, that you’ve heard it from me personally. #CowboysOfTheCross
by admin | Jul 18, 2020 | Random
It has been an interesting week here in Zambia as we are watching, listening, and praying about what’s going on in America. I have had several Africans ask me what is happening in America and hoping I can explain it to them. I feel a great responsibility as I may be the only white American some of these folks will ever see, and my words will greatly shape and impact their understanding of this situation.
So, it has caused me to sit, think, pray, and process before I said too much. I don’t want to speak out of emotions, feelings, my experience, or simply what I think. However, I do think there are thoughts worth sharing as it relates to what God thinks and His Truth, especially as it relates to justice and the death of George Floyd.
As I watched the video of the policeman’s knee holding down Mr. Floyd, my heart and stomach were sick. I wondered how a human being could do such a thing to another human being as he cries out, “I can’t breathe.” And perhaps with that question I understand at least some of the answer. Perhaps he didn’t view Mr. Floyd fully as a human being. He certainly did not honor, respect, and show dignity to him as a person created in the image of a Holy God. Sadly, there will always be people who look at other people and determine in their heart and mind, that these people are inferior. They are not worthy or valuable, and do not deserve to be treated with honor and dignity. The Bible would call this INJUSTICE.
Justice involves meeting the basic needs of what it means to be human. The forces which deprive people of what is basic for community life are condemned as oppression (Mic. 2:2; Eccles. 4:1). To oppress is to use power for one’s own advantage in depriving others of their basic rights in the community (Mark 12:40). To do justice is to correct that abuse and to meet those needs (Isa. 1:17). Injustice is depriving others of their basic needs or failing to correct matters when those rights are not met (Jer. 5:28; Job 29:12–17). Injustice is either a sin of commission or of omission. At the very least Mr. Floyd was deprived of his basic need for air, which for a human is the most critical need.
However, when we use the word injustice, we create a conundrum in the culture. In an attempt to channel my inner Ravi Zacharias, to use words like injustice, evil, and wrong, we presuppose there are things that are just, good, and right. Therefore, if there is just and unjust, good and evil, right and wrong, there must be a standard. If there is a standard, then there must be a standard giver. Herein lies the conundrum. What is the standard and who is going to be the one to determine the standard?
Ravi Z explains there are three types of cultures:
- Theonomous – the law of God is embedded in our hearts. He is the standard giver and He alone determines what is just, right, and fair.
- Heteronomous – the standard is dictated by the leadership at the top: dictators, Kings, Prime Ministers, Presidents, Chiefs, etc.
- Autonomous – the standard is determined by each person and he/she dictates their own moral absolutes.
The Theonomous culture is not the path America wanted to go. We do not seem to want God, nor do we want God’s standard. There may have been a time when America had her foot, or perhaps toe, in creating a culture that lived in part by God’s standard, even though she consistently missed the racial equality issue. But that day has passed. However, Jesus followers should be living in this counter culture.
The Heteronomous culture is certainly rejected by Americans. Our founders left England to abandon this type of culture.
The Autonomous culture is where we have landed. Each person dictates their own moral absolutes and prerogatives. When we look at just and unjust, good and evil, right and wrong, each person has determined their own standard. The problem is they will eventually run into a collision because they do not like another person’s absolutes or beliefs. When everyone is determining the standard, there is going to be consistent clashes between what is just and unjust, good and evil, right and wrong. It creates a society where there is so much talk about rights, and so little talk about what is right? We talk about being on the right or left politically but few are talking about up or down spiritually. It rarely allows us to get to real solutions because come to the table with an agenda.
For example:
Person A says – That police officer committed an evil act of oppression and violence against an innocent person of another race. (Unjust)
Person B says – That police officer was simply doing his job and it is unfortunate the man died. (Just)
Person A says – Since Roe vs. Wade in 1973, there have been 62,000,000 (Million) unborn babies aborted. We have created a culture of death. Of course, there will consistently be unnecessary deaths in our society. (Unjust)
Person B says – Since Roe vs. Wade in 1973, we can celebrate the rights of women being heard, valued and affirmed. (Just)
Person A says – The issue at our southern borders is a violation of human rights. Parents should not be separated from their children and treated as inferior people. (Unjust)
Person B says – The issue at our southern borders is what happens when you violate the law. (Just)
In this subjective, relativistic, autonomous culture we recreate Genesis 3. Satan told Adam and Eve if you eat the fruit you will be like God, knowing good and evil. Paraphrase, if you disobey the Standard Giver, then you can become the standard giver, and you can determine in your own eyes what is good and what is evil. So, we become god and each person decides what is just and unjust, good and evil, right and wrong. Like Israel “everyone did what was right in their own eyes,” (Judges 17:16), and chaos insued. Is there any wonder why we have so much disunity, division, and conflict? We cannot reject the God of justice and then wonder why there is no justice. We cannot reject the God of peace and wonder why we have no peace.
Ravi Z reminds us that God gives you the sacred gift of the prerogative of choice. But God does not give you the privilege of determining a different outcome of what the choice entails. The consequences are bound to the choice. If people, cultures, or countries reject the One True God and His Son, King Jesus, as the Standard Giver, and His Holy Word as the Standard, they will experience the consequences. While they have the freedom of choice to reject God, they do not have the freedom to choose the outcome of that choice. The consequences are bound to the choice.
by admin | Jul 9, 2020 | Behind the Bucking Chutes
By Scott Hilgendorff / Cowboys of the Cross
Bubonic plague is up, on deck is Yellowstone super volcano.
Headlines recently pointed to a plague outbreak in a rural part of China and a pattern of earthquakes in Yellowstone that can be a warning of volcanic activity. We can joke but there’s no doubt we’re seeing a lot of crazy situations around the world. We’ve never been more connected so in North America, we can become more aware of a plague of locusts in India and in India we can be more aware of violent unrest in the United States. Those who like to study End Times from the Bible can certainly have reason to wonder about what’s going on and if we’re speeding toward the end of this life here.
But I think it’s important to focus on this from Luke 12:39-40 But understand this: If the owner of the house had known at what hour the thief was coming, he would not have let his house be broken into. 40 You also must be ready, because the Son of Man will come at an hour when you do not expect him.”
Jesus is telling the disciples to be ready. He shares a similar message in some of his parables, that we need to be prepared. It doesn’t matter when Jesus is coming back, he tells us to always be ready because that moment could come at any time.
The different emergencies and threats we’re seeing around the world can’t be ignored. We need to protect and care for our families, our neighbors and the resources God has provided for us so it would be foolish to ignore the impact a spreading disease could have. It would be foolish not to prepare your home and evacuate when a major hurricane is coming.
And we still have to plan our lives around what we see happening. There are road trips to rodeos to plan, horses to train and businesses to run.
So we don’t go through life ignoring the threats and dangers, but we trust God’s plan for us and we move forward in our daily routines living life ready for Christ’s return.
That starts with having repented of our sin and asked to be forgiven with the belief and knowledge that Jesus took the punishment meant for our sins, died for us and rose again so that we could be with him forever in Heaven when we pass on from here, whether tomorrow in our sleep or next week when a volcano erupts or at some point in the future if we’re still here when Jesus returns.
According to Jesus, regardless of the turmoil we see around us, he tells us he will come when we aren’t expecting it. That gives us the freedom to head to the rodeo with our hearts right, looking for opportunity to bring glory to God as we compete and travel and doing it all without worrying about what comes next. Live for God in the moment, be prepared for the future but trust that what comes next is in His hands.
by admin | Jun 25, 2020 | Behind the Bucking Chutes
By Scott Hilgendorff / Cowboys of the Cross
Psalm 119:105 Your word is a lamp to my feet and a light to my path.
Many of the Psalms were written by David. It’s less clear who wrote Psalm 119 but much of it describes the importance of following God’s commands, especially when life is hard. Our culture continues to be turned upside down with months of upheaval now and in the rodeo community as much as anywhere, a desire for life to be normal.
But as Christians truly saved by seeking redemption and forgiveness through their saving faith in Jesus, it’s important to remember that when compared to the culture around us, we’re anything but ‘normal.’
We’re still going to make mistakes but a life in Christ becomes a changed life and we begin to respond differently to the world around us no matter how much upheaval occurs or how much our culture or the rules we live by are changed. Doing what we know is right, even if it goes against how we feel or how everyone around us is acting, doesn’t earn us anymore from God.
Through repenting of sin and seeking forgiveness from Jesus knowing he took the punishment meant for us because of our sin through suffering and dying on the cross in our place, we’ve already been given everything –a promised eternity and perfect life in Heaven free from all the struggles and chaos we’re seeing around us now. But with a life in Christ, we look to respond to what is going on around us the way Jesus would, not the way our friends would or even our political leaders.
So how do we know how we’re supposed to respond?
We obey God’s word and we let it guide our steps and light our way. That means taking time to learn what’s in the Bible and stopping before we act to ask ourselves, is this social media post, conversation, action I’m about to take or choice I’m about to make, in line with scripture and what Jesus has commanded me to do? Even without having read or studied the whole Bible, it’s often easy to know the answer when most of us already know the basics: we’re to point others to Jesus and love one another, even the ones who hate us.
That’s where it gets really hard. It’s easier to try to share from the Bible or talk about Jesus with people who are at least similar to us in culture and values. It gets harder to to be heard among people who have strong values that conflict with ours. It gets harder still when those people actively work against our Christian values. But it can be hardest of all when, sometimes without even realizing it, we don’t like those people because of how they treat us or our beliefs.
We need God to shed light on our own sin so we can step past that obstacle and follow His light along a path that leads us to where we can share the Gospel with others including those we find ourselves struggling to love.
by admin | Jun 11, 2020 | Behind the Bucking Chutes
By Scott Hilgendorff / Cowboys of the Cross
Part 2 of 2 We don’t belong here
We all want to fit in. In kindergarten, you want to be friends with everyone. In middle school through high school you work your way through social orders, pecking orders, bullying and just trying to figure out who you are. In rodeo and bull riding, putting your spurs on upside down just once can be enough to get you ostracized in some circles as you try to be taken seriously as a cowboy, cowgirl or bull hand.
As Christians, we aren’t supposed to worry about fitting in. This isn’t our home and it isn’t supposed to feel comfortable or like we belong. Once we have understood who Jesus is as the son of God and that he died on the cross to take the punishment for our sins so that if we would repent and ask to be forgiven, we can be saved. Once forgiven for our sins through Jesus’ sacrifice, God no longer sees us as anything less than perfect no matter how many mistakes we might still make. That means we are guaranteed to be welcomed into Heaven, our real home where we belong, are wanted and fit in perfectly.
But until we get there, we not only have to accept that we don’t fit in here as we talked about in Part One, but we’re supposed to avoid looking like we do.
1 John 2:15-17 Do not love this world nor the things it offers you, for when you love the world, you do not have the love of the Father in you. For the world offers only a craving for physical pleasure, a craving for everything we see, and pride in our achievements and possessions. These are not from the Father, but are from this world. And this world is fading away, along with everything that people crave. But anyone who does what pleases God will live forever.
When we think about what John is saying and look at the world around us, how many people do we know or see that identify themselves as Christians but other than the fact they might pray before they ride or eat, everything else about them seems the same.
We don’t immediately become like Christ the minute we make him Lord and Savior of our lives. We begin a process that is called sanctification. God sees us as perfect, forgiven of our sins, but the process of sanctification sees us becoming more like Christ. That means becoming less like the world. So for sure, we’re still going to make mistakes or choices that don’t set us apart from anyone else, but the more time we spend learning about Jesus through church, resources like Cowboys of the Cross and especially our own Bible study and time with other believers more mature than us, we will begin to see how much we don’t belong here and the people around us will see that we don’t fit in. That’s a good thing!
And the Bible gives us lots of instruction on how to help strengthen our faith while separating ourselves from the world around us.
2 Corinthians 6:14 Do not be yoked together with unbelievers. For what do righteousness and wickedness have in common? Or what fellowship can light have with darkness?
In Paul’s letter from 2 Corinthians, we’re being instructed to stay apart from the world. That doesn’t mean we isolate ourselves and no longer interact with others that don’t believe in Jesus or aren’t committed to being changed by our saving faith in him; it means we don’t tie ourselves tightly to them. If we do, it holds us back just like an ox on a plow will be held back if he is yoked or tied to another ox that isn’t as strong.
We need to actively pursue non-believers to show Jesus to them through our words ( telling them or teaching them about Jesus) and our actions (showing them we’re different by treating them the way Jesus would). But Paul is strongly emphasizing we can be in a non-believer’s life, but we shouldn’t be pursuing the same pleasures they pursue which John mentions in the verse above. We can compete in rodeo and bull riding or western sports and shows. We can even enjoy a lot of what it means to be a part of the western or rodeo culture, but when it comes to embracing the aspects of it that lead us to sin and seek personal sinful pleasures, we’ve crossed the line. We no longer are able to show people Jesus in us but instead, look no different than us.
If we don’t see differences growing and the life we live becoming more like Jesus and less like everyone else, it becomes very important to evaluate what we believe and ask ourselves if we’ve truly repented and received the forgiveness that God has offered us through his son’s death on the cross.
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